Send us a message and the team will get back to you within 24 hours.
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed
Quick answers to the questions our care team hears most often.
Messages are answered within one business day. Clinical questions go to a licensed clinician through your member portal.
Order status, prescriptions and shipping updates all live in your member portal, which is created automatically when you check out.
Cancel or switch supply lengths from your member portal before your next shipment, or message the care team and we will take care of it.
To protect your privacy, clinical details are handled inside the HIPAA-compliant member portal rather than over regular email.
If a clinician decides a treatment isn't appropriate for you, your order is refunded. See our returns and refunds policy for the full details.